Shipping policy

Shipping Policy:
Last updated: October 2, 2026

Processing Time
Every piece from GLOWHOUS COLLECTIVE is handcrafted and finished in small batches rather than mass-produced, so please allow 4–5 working days for your order to be made and dispatched. You'll receive a notification as soon as it ships.

Where We Ship
We currently ship within India only.

Delivery Time
Delivery time is in addition to the processing time above, and depends on your location and our courier partner. Once your order is dispatched, you'll be able to track it.

Packaging
Our lamps are handcrafted from acrylic, so every order is carefully packed to withstand transit. We strongly recommend recording an unboxing video when your order arrives — see our Refund & Replacement Policy for why this matters if your order needs to be reported as damaged.

Questions
Reach us at smartgrow220@gmail.com or +91 958 864 1814 for anything shipping-related.

Refund Policy:
Last updated: October 2, 2026

Our Policy
All our pieces are made to order in small batches, so we do not accept returns or offer refunds for change of mind. This includes personalized items, such as a custom-etched Etch lamp.

Damaged in Transit
If your order arrives broken or damaged, we'll replace it at no extra cost. Here's what we need from you:
- Record an unedited unboxing video showing the sealed package being opened, start to finish, with the damage clearly visible.
- Email us at smartgrow220@gmail.com within 48 hours of delivery with your order number, the unboxing video, and photos of the damage.
- Without an unboxing video, we're unable to process a replacement — so please record one for every order, just in case.

What Happens Next
Once we've reviewed your claim, we'll arrange a replacement at no additional cost. Since each piece is handmade, please allow the same processing time as your original order.

Contact
For any questions, reach us at smartgrow220@gmail.com